Taking Self-Serve Checkouts One Step Further
Posted by Pam on Dec 04 2007 | Tagged as: Food, Life
I’m a huge fan of self checkouts at supermarkets. If they don’t have them in your area, let me explain. Basically you go to the checkout counter and scan your items yourself, and bag them yourself. You put your money into the self-checkout machine and it can give you change, too. I like it because it’s often quicker than dealing with clerks who love to chat with co-workers but mostly as I can bag my own groceries.
One of our supermarket chains, Stop and Shop, has a clerk who hangs around at the 4-5 self-checkout stations, helping when people need it, bagging if they have nothing else to do, etc. Shaw’s Supermarket, another chain, doesn’t have one specific person for this job. They have a front end person whose job is to supervise all the registers/checkouts and that includes helping people who need it.
Of course, people who haven’t a clue use these things. They don’t know how to find the 4-digit produce code on their produce, they don’t know where to find the scanner code, they don’t bag when you’re supposed to. And, these machines aren’t reliable as they often yell at you, “item removed from bagging area” and if you put the item back, “please remove item from bagging area.” MAKE UP YOUR MIND.
The worst has to be when you’re in a rush and don’t pay attention and push the Spanish button instead of English. All of a sudden this machine spits out Spanish at you and you can’t make it stop. Sorry, I’m in America, I speak our language. But, I digress.
Today, Stop and Shop showed me a new way to check out, but it’s so much more than that. When you walk into the store, you scan your shopper card. A button now flashes and a little gizmo is yours. The idea is you pick up the gizmo, plastic and paper bags, and as you shop, you scan the item then and there and bag it as well. When done, you simply take your gizmo to the self checkout, scan in your gizmo, and pay and leave. Simple, huh?
Aren’t I taking a job away from someone this way? What if it scans in the wrong price? Now I have to try to find someone who works for the store to delete it from my gizmo and put in the right price.
They also explain that they have the right to ‘audit‘ your groceries at any time they wish … in case you ‘forget’ to scan an item and bag it and try to leave the store.
I know at the large Wal-Mart Superstore, they did away with self checkouts. I asked why and they told me due to theft. People would scan in all their items at the register, bag them, and walk out the door, without paying! And, I’m told, at local supermarkets they do the same thing.
Look, I love to bag my own items, but if you expect me to start scanning them as I shop, bagging as I shop …. Uhm, why don’t you offer me lower prices if I’m doing my own bagging and scanning? You’re obviously saving money on the cost of an employee, so why not pass the savings on to me?








