I am tired of dealing with outsourced workers. Now, I understand why industry does this. In America we want a decent wage for our time. We want benefits, time off, paid holidays and more. Other countries are happy with a small amount of money since it buys them so much more.

I’ve talked to many people who are outsource workers. My web designer, is in fact outside the USA. I hired him based on his skill and his pricing. For what he charges me for 10 websites I’d pay someone else the same amount for a single website, for the same comparable work. I’ve talked to programmers in India who work for $5 an hour and they know guys in the USA who get 20 times that and more. But, they can make $50 in a day and that can pay their bills for a month. In the USA it pays a days’ worth of bills.

So, I understand it, but don’t like it. When I call for tech support, for instance, I need someone who speaks English and understands it. I don’t want to be put on hold while as they tell me they need to go look up the answer. I don’t like having to have them repeat themselves since I can’t clearly understand them. I don’t like having to repeat myself over and over to try to make them understand what I need.

I spent 45 minutes on the phone last night with 3 outsourced workers in India. I called to ask a simple question. They asked me everything but my middle name, tried to get me to make changes to a computer system with no issues and at the end I simply lost patience, said “this is not working, good night” and hung up the phone. The language barrier was just too frustrating for me.